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Testimonials

Testimonials

Many families reach out after the conclusion of the services to let us know how much our support and guidance meant to them in their time of need, and we’re honored to receive such heartfelt praise. We feel that these messages speak for themselves and we’d like to share them with you.

If you feel we’ve gone above and beyond in supporting you through this difficult time, or would simply like to reach out and say thanks, contact us to share your thoughts or submit a testimonial below. It means the world to us to hear from you and know that we’ve made a difference.

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My grandmother died in May and sadly the experience I had with this funeral were unprofessional and unwarranted at best. From the time I entered the funeral home, I was treated as if I wasn't supposed to be there. Director was not friendly and honestly disregarded me the entire time as if I didn't belong there. I was unable to grieve and shunned while trying. I was coerced by members of the staff along with family who had a personal connection to the funeral director and owner; while never being notified that I was the SOLE BENEFICIARY. I was shocked they did not contact me before moving forward. I was NEVER contacted by the staff and to this day I have yet to hear from them. I was told me where to sign but NEVER explained that the entire cost of a funeral I had no part in planning, was left in my lap, all of this in the final hour. When it became clear of their plans and I questioned why I had not been notified directly from the funeral home in regards to being the beneficiary and the costs of the service, I was told "There was nothing they could do about it". The owner went even further by saying "Typically the money goes to the daughter!" And while this might be true in some cases, legally it was not in this one. He also said, "What do you want, a free funeral for your grandmother?" I tried to explain that what I wanted was to be "included" and I was told, "Well did you know she died on May the 25th?" At that point, I knew this conversation was going no where and they are simply RUDE! Never was I offered condolences, acknowledged nor have any of them apologized for their error or disregard. Upon contacting the insurance company, I was also told the monies owed were less than what the funeral home had written on their paperwork (go figure). It seemed as if they increased the costs to max out the amount of the policy/funeral to ensure I did not receive a return or so they could receive more in their pockets. When loved ones pass away it is an emotional time and one might expect to be able to trust that the funeral home would recognize that; especially if they are expecting THOUSANDS of dollars in return. To me, my grandmother's funeral was reduced to a business transaction, and personal strife of which they should have stayed out of. By no means was her funeral worth the cost of which was expected. Unfortunately, I will never have the opportunity to pay proper respects to her. I'm thankful she loved me enough to keep me in mind like she did and no matter what the bond we shared no one can take from me not even their staff. I would NEVER knowingly spend a dime or trust my loved ones in the hands of people who have no regard for people or who find it necessary to speak to and treat people this way simply because they feel they can! Shame on the staff and owner of this funeral home. Age and high school connections do not give them the right to input their opinions in family business and to conduct their business this way. Perhaps it's time to retire if there is a lack of compassion to deal with those in need and the ability to be professional in ALL business transactions exists and clearly that is the case! After all, it's not personal it's business right? I urge anyone to reconsider allowing this funeral home to honor the memories of your loved one. I have since heard of several negative exchanges and unprofessional mismanagement by the staff at Hines Funeral Home.

Shanea Carr

July 10, 2021

We, the Jackson Family would like to thank the entire staff of Hines Funeral Home for the kindness that was given to us in our time of need. Thank you.

The Jackson Family

February 19, 2020

This is my brother far whom I had no responsibility. However, my parents used Hines and enjoyed a longtime relationship with the founding brothers.

Gretel James

October 14, 2019

Overall, I think it's an excellent funeral home.

Jerome Wright

September 16, 2019

The service was very nice and met our expectations just like the services that were provided for other family members in the past.

Leroy McCoy

September 16, 2019

I was please with the process; as well as, the care and concern shared during this stressful time.

Maureen Thomas

September 16, 2019

Thank you for proving us such caring, high quality services during the time of our grief and beyond!

Darnell McPherson

September 16, 2019

Very good people who cared about me and my family's needs. A trustworthy company.

Lawton Ravenell Byrd

September 12, 2019

“We couldn’t have asked for a better funeral home and the staff really supported us. They called to check on us during the week of the service and also visited our home. They also called a few days after we had mom’s service. I have much love for them!”

J. Sanders

“I was well pleased with the video memorial and the music that was chosen to go along with it. My dad appeared to be at peace and looked great in his suit. The Rolls Royce Hearse was the icing on the cake. My eyes stretched when I saw that beautiful piece of equipment. Thank you again to Mr. Franklin, Carl and the entire staff. Keep doing what you’re doing because it’s working.”

B. Peterson




Hines Funeral Home | (843) 332-1771
833 S. 6th Street, P.O. Box 643, Hartsville, SC

Hines Funeral Home | (843) 326-5022
201 West Pearl Street, Lamar, SC


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